Shipping & service
policy

This policy explains how Kitsune AI delivers its services. As a provider of digital and professional AI services, we do not ship physical goods, so this document describes service delivery, timelines, and access instead of shipping.

Digital delivery

Our services are delivered digitally and remotely. There is no physical shipment. Deliverables such as reports, software, media, dashboards, and access to systems are provided electronically, through agreed channels such as email, a shared workspace, or a hosted platform.

Delivery timelines

The timeline for each engagement is set out in the relevant proposal, statement of work, or order confirmation. We work to the milestones agreed there. Where a timeline is not separately agreed, we will confirm expected delivery dates before work begins.

Access and onboarding

For ongoing services and platforms, we provide access details and any onboarding steps after your order is confirmed and any required initial payment is received. If a service requires information or access from you to proceed, timelines run from the point that information or access is provided.

Delays

If we anticipate a delay to an agreed delivery date, we will notify you promptly, explain the cause, and agree a revised schedule. We are not responsible for delays caused by circumstances outside our reasonable control, including delays in receiving information or approvals from you.

Delivery confirmation

We confirm delivery of milestones and final deliverables through the agreed channel. Please review deliverables promptly and raise any issues within the review period stated in your agreement.

Geographic coverage

Because our services are delivered digitally, we can work with clients internationally. Any local requirements specific to your jurisdiction should be raised with us before an engagement begins.