Return & refund
policy

This policy explains how refunds and cancellations work for services purchased from Kitsune AI. Because we provide professional and digital services rather than physical goods, this policy is written around service engagements.

Nature of our services

Kitsune AI provides AI systems, software, and professional services. These are delivered digitally or as ongoing work, not shipped as physical products. References to "returns" therefore apply to the cancellation and refund of service engagements.

Cancellations

You may request to cancel a service engagement by contacting us at [email protected]. If you cancel before work has begun, you are entitled to a full refund of any advance payment. If work has already started, we will refund any amount that corresponds to work not yet performed, less costs already incurred and non-recoverable third-party charges.

Refunds

Where a refund is due under this policy or the relevant agreement, we process it to the original payment method within 7 to 14 business days of approval. The time for the amount to appear in your account depends on your bank or payment provider.

Eligibility

Refunds are considered where services were not delivered as agreed, where a project is cancelled before completion in line with the terms above, or where required by law. Fees for work that has been completed and delivered as agreed are non-refundable. Custom, bespoke, and already-delivered digital work is non-refundable once accepted.

How to request a refund

Email [email protected] with your order or engagement reference, the reason for the request, and any supporting detail. We will acknowledge your request and respond with a decision, normally within 5 business days.

Disputes

If you are not satisfied with a refund decision, contact us and we will work with you in good faith to resolve the matter. Nothing in this policy affects your statutory rights.